Frequently Asked Questions (FAQ)
We’ve compiled answers to the most common questions to ensure a smooth shopping experience. If you don’t find what you’re looking for, feel free to contact us at customerservice@emellia.com.
1. Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are securely processed using SSL encryption.
How do I know if my order was successful?
After placing your order, you will receive a confirmation email with your order details. If you don’t receive it within a few minutes, please check your spam folder or contact us.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled before they are shipped. If your order has already been processed, it will need to be handled as a return under our return policy.
2.Shipping & Delivery
How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days, excluding weekends and holidays. Once shipped, delivery times depend on your location.
What are the estimated delivery times?
United States: 7-10 business days
Other eligible countries: 7-12 business days
Do you offer free shipping?
Yes, we offer free shipping on orders over $89 to eligible regions. Orders below $89 will be subject to a shipping fee based on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order using the following link:
🔗 Track Your Order Here
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a 90% refund (excluding applicable fees).
How do I initiate a return?
To start a return, contact us at customerservice@emellia.com with your order number and reason for return. We will provide return instructions.
Do I need to cover the return shipping cost?
Yes, unless the return is due to a product defect or incorrect item, the customer is responsible for return shipping fees.
How long does it take to receive a refund?
Once we receive and inspect your return, refunds will be processed within 10 business days. If you do not see the refund after 15 business days, please contact your payment provider.
4. Product Information
Are your products FDA-approved?
Yes, our devices are FDA Class II registered and comply with safety and quality standards.
How often should I use the LED light device?
We recommend using the device 3-4 times per week for 15-30 minutes per session. However, usage can be adjusted based on individual needs.
Can two people use the LED light bag at the same time?
Yes! Our open-ended design allows two people to use the LED light bag simultaneously.
How long does it take to receive a refund?
Once we receive and inspect your return, refunds will be processed within 10 business days. If you do not see the refund after 15 business days, please contact your payment provider.