Privacy Policy

Your privacy is of utmost importance to us. At Emellia ("we," "us," "our"), we are committed to safeguarding your personal information while providing you with our products and services. This policy outlines how we collect, use, store, and protect your personal data when you visit our website (www.emellia.com) or use our services.

By accessing our website or using our services, you acknowledge and agree to the terms of this Privacy Policy.

1. Collection of Personal Data

We collect personal data to enhance your experience, process transactions, and improve our services. The data we collect includes:

Personal Information You Provide: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email, shipping and billing address, phone number, and payment details.
Automatically Collected Data: We collect information such as your IP address, device details, and browsing behavior for security and website improvement purposes.
Cookies and Tracking Technologies: Our website uses cookies to personalize your experience. You can manage cookie settings in your browser.

📌 We do not collect personal information solely for the purpose of data collection. All information is collected to provide and improve our services.

2. Use of Personal Data

We use the collected data to:

✔ Process and fulfill your orders, including payment and delivery.
✔ Improve website functionality and user experience.
✔ Send marketing communications, only if you have opted in.
✔ Provide customer support and respond to inquiries.
✔ Detect and prevent fraudulent transactions and security threats.

📌 We do not sell or share your personal information with third parties for marketing purposes without your explicit consent.

3. Legal Basis for Processing Personal Data

We process your personal data based on:

Contractual Obligations: To fulfill your orders and provide services.
Legitimate Interests: To improve our website and customer experience.
Consent: For marketing communications (you can opt out at any time).
Legal Compliance: To comply with tax laws and other legal requirements.

4. Data Security & Storage

We take industry-standard security measures, including SSL encryption, to protect your personal data during transmission and storage. However, no online transmission is 100% secure, and we encourage users to take precautions when sharing sensitive information online.

📌 We only store personal data as long as necessary for the purposes stated or as required by law. If data is no longer needed, it is securely deleted.

5. Payment Information

All payment transactions are processed using secure, SSL-protected third-party payment gateways.
We do not store your full credit card details on our servers.
If you create an account, your billing information may be stored securely for future transactions.

📌 We implement strict measures to prevent unauthorized access, disclosure, and misuse of payment data.

6. Disclosure to Third Parties

We may share personal data with:

Logistics partners for order fulfillment and delivery.
Payment service providers for secure transaction processing.
Customer support tools to assist with inquiries and services.

📌 Third-party service providers are contractually bound to protect your personal information and use it only as required to perform their services.

7. Use of Cookies

We use cookies to enhance your browsing experience by:

Remembering your preferences.
Tracking website traffic and interactions.
Personalizing product recommendations.

📌 You can manage or disable cookies in your browser settings, but some website features may not function properly.

8. User Rights & Data Control

You have the right to:

✔ Access the personal data we hold about you.
✔ Correct inaccuracies in your data.
✔ Request deletion of your data (subject to legal retention obligations).
✔ Opt-out of marketing communications at any time.

📌 To exercise your rights, please contact us at customerservice@emellia.com.

9. External Links

Our website may contain links to external sites. While we ensure safe and relevant links, we do not control or take responsibility for third-party privacy practices.

📌 We encourage you to read the privacy policies of any external websites you visit.

10. Data Protection for Minors

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal data, we will take steps to delete it.

📌 If you believe a child has provided us with their personal information, please contact us immediately.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated via email or website notifications.

📌 Your continued use of our website and services constitutes acceptance of the revised policy.

12. Contact Us

For any privacy-related questions or concerns, please reach out to us at:

📧 Email: customerservice@emellia.com
🌐 Website: www.emellia.com

We are committed to protecting your privacy and ensuring a safe and secure shopping experience.