Return & Refund Policy

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return:

  • The item must be in its original condition, unworn, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Returns must be initiated by contacting us at customerservice@emellia.com.

Important Notes:

  • For safety and hygiene reasons, Emellia does not provide free return and exchange services unless there is a product quality issue.
  • A restocking fee of 10% - 20% will be applied to non-quality-related returns.

If your return is approved, we will provide return instructions. Items sent back without prior approval will not be accepted.

For any return-related inquiries, contact us at customerservice@emellia.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • Your item is defective, damaged, or incorrect.
  • We will evaluate the issue and resolve it as soon as possible.

Exchanges

To exchange an item:

  1. Return the item following the return process.
  2. Once your return is approved, place a new order for the item you want.

Refunds

  • We will notify you once we receive and inspect your return.
  • If approved, a refund will be issued to your original payment method within 10 business days.
  • Processing times may vary based on your bank or credit card provider.

If you haven’t received your refund after 15 business days, contact us at customerservice@emellia.com.

Return Fees

To ensure smooth returns and responsible item processing, a return fee will be applied. The total fee includes a restocking fee and a return shipping fee, which varies based on order status and item condition.

Order Status / Item Condition Restocking Fee Return Shipping Fee
Order canceled in transit 10% of total order value Based on logistics provider and distance
Unopened package with intact packaging & accessories 10% of total order value Based on logistics provider and distance
Opened package, used product, but all contents intact 20% of total order value Based on logistics provider and distance

Order Cancellation Policy

  • Order cancellations are only possible before shipping.
  • For personal cancellations (regardless of order time): a 5% cancellation fee will be applied.
  • If the order has already been shipped, it will be handled according to the return policy.

For any questions, feel free to reach out to customerservice@emellia.com.