Shipping Policy
EMELLIA collaborates with major international shipping companies such as FedEx, SF Express, DHL, UPS, and EMS, all of which partner with local couriers. This collaboration enables us to deliver products directly to your doorstep with the added benefit of free worldwide shipping.
Order Processing and Shipping Times
Order processing typically requires 2-3 business days. Please note that processing and shipping are separate; expedited shipping options do not affect processing times. During peak periods, processing may extend up to 7 days.
Once your order has been dispatched, you will receive a Shipping Confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to become available.
Shipping Costs and Delivery Estimates
Shipping costs and estimated delivery times vary by location and order value. Below is a summary for select regions:
United States
| Order Value | Shipping Method | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| $0.00 – $88.99 | Economy | $20.00 | 3-7 business days |
| $89.00 and above | Fast Shipping | $39.99 | 3-7 business days |
| $89.00 and above | Free Shipping | $0.00 | 3-7 business days |
International Shipping
For countries including the United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore:
| Order Value | Shipping Method | Shipping Cost | Estimated Delivery Time |
|---|---|---|---|
| $0.00 – $89.99 | International Economy | $20.00 | 8-20 business days |
| $89.00 and above | Fast Shipping | $39.99 | 8-20 business days |
| $89.00 and above | Free Shipping | $0.00 | 8-20 business days |
Please note that delivery times are estimates and may vary based on customs processing, holidays, severe weather, and other unforeseen factors. EMELLIA is not responsible for delays caused by customs procedures or external conditions.
Duties, Taxes, and Other Fees
Customers are responsible for any import taxes, duties, or other fees imposed by customs authorities in their respective countries. If a shipment is refused and returned, the customer will be responsible for any import taxes and return shipping costs incurred. Customs policies vary widely by country; for specific information, please contact your local customs office.
Lost, Stolen, or Damaged Packages
EMELLIA is not responsible for lost, stolen, or damaged packages. If tracking information indicates that your package was delivered but you have not received it, please report it and file a claim with the respective shipping carrier. We utilize timestamp information from tracking links and delivery confirmations when reviewing damage or return requests and may not be able to honor claims not reported promptly.
Address Accuracy
It is the buyer's responsibility to ensure that the shipping address entered is correct before submitting an order. Once an order has been processed through our shipping department, we cannot retrieve it for address changes. Please verify your shipping details carefully to avoid delays.
Feedback
We value your feedback, questions, or concerns. Please feel free to email us at customerservice@emellia.com to let us know how we are doing. We take your feedback seriously and are always striving to improve.