Shipping Policy

Shipping Policy

At EMELLIA, we strive to provide efficient and reliable shipping services to our customers worldwide. Below, you'll find detailed information about our shipping times, fees, and policies.

1. Processing & Shipping Time

  • Order Processing Time: 0-3 business days (excluding weekends & public holidays).
  • Shipping time varies by region: See details below.

2. Shipping Regions, Fees & Estimated Delivery Time

We currently ship to the following regions:

🇺🇸 United States

  • Orders $89 & above → Free Shipping (Estimated delivery: 7-10 business days)
  • Orders below $89 → $20 shipping fee (Estimated delivery: 7-10 business days)

🌍 Other Eligible Countries & Regions

(Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, Kuwait)

  • Orders $89 & above → Free Shipping (Estimated delivery: 7-12 business days)
  • Orders below $89 → $30 shipping fee (Estimated delivery: 7-12 business days)

📌 Note: Delivery times are estimates and may vary based on location, customs clearance, and local carrier processing.

3. Shipping Method

Shipping Option Estimated Delivery Time Cost
Standard Shipping (All Eligible Regions) 7-12 business days See above (based on order value)

📌 Note: Express shipping is not available at this time. All orders will be shipped via Standard Shipping based on the estimated delivery time.

4. Customs Duties & Taxes

  • United States: No additional import duties.
  • European Union, Canada, Australia, & Other Countries: Import duties and taxes may apply based on local customs regulations.
  • Who pays customs duties? Customers are responsible for any applicable customs fees or import taxes required by their country.

📌 Important: Customs processing times may vary, and we are not responsible for delays caused by customs inspections.

5. Address Accuracy

It is the customer's responsibility to ensure that the shipping address provided is correct before submitting an order. Once an order has been processed by our shipping department, we cannot make changes or retrieve it for address modifications.

📌 Tip: Double-check your shipping details at checkout to avoid delivery delays or missed shipments.

6. Lost, Stolen, or Damaged Packages

EMELLIA is not responsible for lost, stolen, or damaged packages once they have been shipped. If tracking information indicates that your package was delivered but you have not received it, please follow these steps:

  1. Check your surroundings (mailbox, front door, neighbors, or building reception).
  2. Wait 24-48 hours as some carriers mark packages as delivered before final drop-off.
  3. Contact the shipping carrier and file a claim for lost, stolen, or damaged packages.

We utilize timestamp information from tracking links and delivery confirmations when reviewing claims, and we may not be able to honor refund or replacement requests that are not reported promptly.

7. Restricted Shipping Regions

We currently do not ship to the following locations:
❌ Russia, Brazil, Mexico, India, South Africa, and other regions with restricted shipping policies.

If your country is not listed in our eligible shipping regions, please contact us at customerservice@emellia.com for further assistance.

8. Additional Notes

  • All shipping estimates are based on business days (Monday-Friday) and exclude weekends & holidays.
  • Orders may experience delays due to customs processing, unforeseen circumstances, or peak holiday seasons.
  • Once shipped, you will receive a tracking number via email for real-time order tracking.

For any shipping-related questions, feel free to contact us at customerservice@emellia.com. 🚚✨